REFUND AND RETURNS POLICY

At Hannes Harrs, we want you to be happy with your artwork purchase. If you are not satisfied with your purchase, please review our refund and returns conditions below.

Customers have 7 days from the date of receiving their artwork to notify us of their intention to request a return and refund.

To qualify for a refund, the artwork must be returned in its original condition, without damage or alterations.

The artwork must be securely packaged to minimise the risk of damage during return shipping.

Refunds will only be processed once the returned artwork has been received and inspected to confirm that it is in its original condition.

To request a return and refund, please contact us within 7 days of receiving your artwork. Include your order details and the reason for your request.

We will provide further instructions regarding the return process.

Once the returned artwork has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds will be processed via electronic funds transfer (EFT) to the customer's nominated bank account. Please allow reasonable processing time for the refund to reflect in your account.

Customers are responsible for the cost of returning artwork unless otherwise agreed or required by applicable law.

We recommend using a reliable shipping service and ensuring that the artwork is adequately protected during transit.

If your artwork arrives damaged or you receive an item different from the one ordered, please contact us as soon as possible, providing your order details and photographs of the issue. We will assess the matter and advise on the appropriate resolution.

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.